UndergradSkiller: Skill Set Map for Undergraduates and Their Educators

COMMUNICATION AND COLLABORATION: Giving and Receiving Feedback

Giving Feedback

Giving effective feedback means being specific, focusing on behavior rather than personality, and framing observations in a way that supports improvement. How feedback is received matters as much as how it is given. Learning to manage emotional responses, ask clarifying questions, and act on feedback constructively is a key skill for students.

Useful Resources on Giving Feedback:

Greenberg, S. S. (n.d.). How to give feedback. Stanford d.school. https://dschool.stanford.edu/tools/how-to-give-feedback

Annotation: Structured group exercise from Stanford d.school in which participants rotate through the roles of presenter, critic, and observer across two feedback sessions. Includes principles for giving and receiving feedback and notes on adapting the exercise for different cultural contexts.

Renniger, L. (2020). The secret to giving great feedback [Video]. YouTube. https://www.youtube.com/watch?v=wtl5UrrgU8c

Annotation: TED talk presenting a four-part formula for giving feedback: the micro-yes, data points, impact statements, and closing with a question.

Heen, S. (2015). How to use others' feedback to learn and grow [Video]. YouTube. https://www.youtube.com/watch?v=FQNbaKkYk_Q

Annotation: TEDx talk focused on the receiver's role in feedback. The video identifies three emotional triggers (truth, relationship, identity) that interfere with receiving feedback and offers strategies for soliciting and processing feedback constructively.

Peer Review: None

Table of contents:

5.1. Communication Foundations

5.2. Rhetoric and Persuasive Communication

5.3. Science and Public Communication

5.4. Oral Presentations
5.4.1. Presentation Techniques

5.5. Giving and Receiving Feedback

5.5.1. Giving Feedback

5.6. Teamwork and Collaboration
5.6.1. Understanding Teams
5.6.2. Working in Groups
5.6.3. Team Presentations

5.7. Networking

5.8. Leadership

5.9. Writing in English
5.9.1. English Language Development
5.9.2. Support for Multilingual Writers
5.9.3. Writing in Professional and Academic Contexts

5.10. Inclusive and Accessible Communication
5.10.1. Inclusive Language Principles
5.10.2. Inclusive Language Reference Tools
5.10.3. Gender-Inclusive Language
5.10.4. Writing about Race, Ethnicity, and Cultural Identity
5.10.5. Disability-Inclusive Language
5.10.6. Document Accessibility

 

Author: Leeanne Irwin

Peer Reviewer(s): None